1a Gold Street
S70 1TT

01226 731298

Opening Hours

Mon08:00 - 18:30
Tue08:00 - 18:30
Wed08:00 - 16:00
Thu08:00 - 12:00
Fri08:00 - 12:00
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Practice Complaints Procedure

Our practice operates a Practice Complaints Procedure, which is available to all patients who are unhappy with any of the services that we provide.

If you have any concerns about the treatment you have received from any of our Clinical or Reception staff, please ask for a complaints form. Your complaint should be addressed to the Practice Manager.

Our policy is to deal with all complaints as quickly and efficiently as possible. However sometimes the in-house complaints procedure is not the appropriate form of investigation, in which case the Practice Manager will advise you of the appropriate authority to deal with your complaint. Our in-house complaints procedure does not deal with issues of legal liability or compensation, and does not affect your right to make a formal complaint to NHS England if you so wish. Nor does it affect your right to seek compensation in law.

Please note that the practice operates a strict code of confidentiality, and our manager will be unable to discuss patient details with anyone except the patient concerned, without appropriate written authority.

On receipt of any complaints, our manager will investigate thoroughly to establish the facts, and will remain in contact with you until the complaint is concluded satisfactorily to all parties. If the practice is unable to resolve the situation, the Practice manager will refer you to the appropriate authority to pursue your complaint.

As a practice, we aim to provide the highest standard of care and attention for all our patients. We welcome any suggestions you may have which will help us to continue to do so.